Frequently Asked Questions
Everything you need to know about our fresh, chef-prepared meals.
How are the meals delivered to my home?
All HomeCooks meals are delivered in insulated, temperature-controlled packaging with ice packs to ensure your food stays fresh and safe for up to 24 hours after delivery.
Can I customize my subscription or skip a week?
Absolutely. You can manage your delivery schedule, swap meals, or skip a week at any time through your account dashboard. Changes must be made at least 48 hours before your next scheduled delivery.
Are your ingredients organic and locally sourced?
We prioritize high-quality, seasonal ingredients and partner with local farmers whenever possible to ensure our meals are both sustainable and delicious.
Do you cater to specific dietary requirements?
Yes, we offer a wide range of options including gluten-free, dairy-free, vegan, and keto-friendly meals. You can filter our weekly menu by dietary preference to find the perfect fit.
What is your refund policy if I am unhappy with a meal?
Your satisfaction is our priority. If there is an issue with the quality of your food or a delivery error, please contact our support team within 24 hours for a full refund or credit toward your next order.
How long do the meals stay fresh in the refrigerator?
Our meals are designed to stay fresh for 3 to 5 days after delivery. Each meal container is labeled with a specific 'use-by' date for your convenience.