Returns & Exchanges

Due to the perishable nature of our artisanal food products, we cannot accept physical returns, but we are committed to ensuring you are satisfied with every meal delivered to your doorstep.

Return Process

• 1.
  Inspect Your Delivery

  Check your package upon arrival to ensure all items are present and have maintained the correct temperature during transit.

• 2.
  Document Any Issues

  If you notice damage or quality concerns, take clear photos of the product and the packaging labels within 24 hours of receipt.

• 3.
  Contact Support

  Email our HomeCooks care team with your order number and photos to initiate a claim for a replacement or store credit.

• 4.
  Resolution Process

  Our team will review your request within 48 hours and issue a refund or dispatch a fresh replacement for any verified quality issues.